Platform Architecture & Future Roadmap

The 4 Capability Layers of Nuncio.

From instant quote capture to autonomous qualification and Click-to-WhatsApp ad growth — built on one unified tenant, one contact graph, and one billing spine.

Explore The 4 Layers← Back to Overview
Layer 1 • Core Infrastructure (Live)

Leads, Webhooks & RLS Engine

The single source of truth for every commercial opportunity, with PostgreSQL Row-Level Security and real-time HMAC-signed webhooks.

  • Real-Time HMAC-SHA256 Webhooks — Pushes lead.qualified & quote_request.completed straight to customer databases
  • PostgreSQL RLS Multi-Tenancy — Cryptographic data isolation across 24 tenant-scoped tables
  • Contact records with Swiss revDSG & GDPR consent provenance
  • Customizable funnel states (`New` → `Quoted` → `Won`)
  • Append-only activity event timeline & audit ledger
Layer 2 • Omnichannel Commerce (Live)

WhatsApp & 1-Script Web Embed

Official Meta Cloud API channel + standalone < 5KB web embed script (`nuncio.js`) with grounded zero-hallucination quote calculations.

  • 1-Script Drop-in Web Embed — Adds AI sales widget to any website via a single <script> tag
  • Deterministic Vertical Packs — Grounded pricing for Swiss Cleaning, HVAC, and E-Commerce
  • EU AI Act Art. 50 Compliance — Mandatory AI assistant disclosure badge by default
  • Official Meta WhatsApp Embedded Signup onboarding
  • Inbound voice-note transcription & Swiss German normalization
Layer 3 • Milestone 2

Autonomous Sales AI

Intelligent multi-turn qualification sequences, automatic follow-ups for dormant quotes, and calendar scheduling.

  • Calendar sync (Google/Outlook) for on-site visit booking
  • Automated PDF quote generation from catalog rates
  • Intelligent re-engagement for dormant quotes (N days)
  • Multi-language auto negotiation within owner margins
Layer 4 • Milestone 3

Marketing & Ads AI

Supercharge customer acquisition by connecting Click-to-WhatsApp Meta Ads directly into Nuncio.

  • Direct Meta Click-to-WhatsApp Ad attribution & ROI tracking
  • 72-Hour Free Service Window maximization
  • Audience segmentation based on lead history and tags
  • Consent-verified broadcast campaigns for seasonal offers
Deep Dive Preview

Sneak Peek: Inside the Nuncio Workspace

1. Unified Team WhatsApp Inbox

Manage all incoming customer inquiries in one unified team workspace. Assign threads to agents, add internal team notes, and review AI-drafted responses before sending with a single tap.

  • Live delivery status ticks (sent, delivered, read)
  • In-line voice note audio player with instant transcription
  • Strict 24-hour service window countdown timer
💬 Team Inbox (3 Active)● Live Connected
Sarah M. (+41 79 382...)
Deep Clean 3-Bed • 15 Oct Scheduled
AI Drafting
Marc K. (+41 78 613...)
Merino Wool Jacket (Size M) • Paid
Order Ready
David R. (+1 415 889...)
Voice note: "Can someone inspect our offices tomorrow?"
Voice Note
📊 Leads & Quotes Pipeline Board
Quoted (2)
Sarah M. (3-Bed Clean)
CHF 890.–92% Score
Lukas B. (Office Clean)
CHF 1'200.–88% Score
Order Pending (1)
Marc K. (AlpenStyle)
CHF 189.–Stripe Sent

2. Structured Quote Pipeline

Unlike generic chat tools, Nuncio turns informal messages into structured CRM lead cards with quantified completeness scores ($0.0 - 1.0$) and missing field highlights.

  • Field extraction tailored by vertical (rooms, m², location, date)
  • Human-in-the-loop guarantee: only humans move deals to `Won`
  • Automated Stripe payment links for immediate deposit lock

3. Click-to-WhatsApp Growth (L4)

Run Meta Facebook & Instagram ads that open directly in WhatsApp. Meta provides a 72-hour free messaging window for ad leads — Nuncio qualifies them instantly, calculates acquisition ROI, and logs every dollar converted.

  • Automated Ad ID & Campaign tracking on the contact record
  • 0 Meta conversation fees inside the 72-hour entry window
  • Consent-provenance capture for legal re-engagement
📈 Ad Campaign AnalyticsMeta Ads Sync
42 Leads
From Ad "Spring Deep Clean"
$18.50
Cost Per Qualified Quote
72-Hour Free Window Active • 100% Meta Ad Attributed
PLATFORM ROADMAP UPDATES

Get Notified on New Capability Releases

Be the first to test Autonomous Sales AI (L3) and Click-to-WhatsApp Ads (L4) as soon as new milestones roll out.

Join the Nuncio Global Pilot Program

Engineered with Swiss precision for businesses worldwide. Apply for our exclusive early-access cohort and experience the future of autonomous WhatsApp revenue today.